Service terms

The service

Cellnet2 is an independent sole-trader information service based in Leeds, UK. We provide general information to existing O2 customers by telephone and on this website. We are not affiliated with, endorsed by or acting for O2.

Our limits

We cannot access O2 accounts, change contracts, process refunds, cancel services or repair network faults. Account actions must be taken with O2 directly. We do not offer account recovery or technical repairs.

Accuracy

Information is general and may change. Confirm prices, allowances and account-specific terms directly with O2 before acting.

Call charges

Calls to our 0113 number are charged by your phone provider according to your plan. Cellnet2 does not charge a separate service fee.

Security

We never ask for your password, PIN, one-time code or payment details. Calls are recorded for quality purposes and recordings are deleted after 14 days.

Liability

We take reasonable care when providing general information, but network prices, coverage and account terms can change. Check decisions with O2 before acting. Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence.

Complaints

Email info@cellnet2.co.uk with “Complaint” in the subject line.

Trade marks

O2 is a trade mark of its owner, used here to describe the subject of our information service.

Last updated 28 October 2026.